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Hosting Review - IX Web Hosting

4_half star rating   

49 Reviews

Overview
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User Sentiment
 
Sitegeek Rating
 

Score - 87

Summary:

Ixwebhosting focus mainly on 100% customer satisfaction by offering best hosting solutions around the world.  Their solutions are personalized and unique based on customer support program. The company includes efficient and hardworking engineers who are available 24/7 to resolve customer’s technical issues and provide instant resolution. Completely risk-free business. On top of this, they offer 30-day money back policy for those does not want to continue with the services. The success of any hosting company rely on its uptime, that why Ixwebhosting provides 99.9% uptime guarantee, and their tier 3 n+1 redundant data center keeps a site up all the time.

Contact Info

Description : Hosting Review - IX Web Hosting reveals visitors sentiments, feedback and user experience with reviews, ratings and comparative charts.

Address :
247 Mitch Ln
Hopkinsville, KY
PostalCode : 42240
Country :   US
Telephone No. :  +1 800 385 0450
Email :  support@ixwebhosting.com

Hosting Reviews  (49)

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    5 star rating

     By Manfred Leister Reviewed 21/09/2017

    I`d like to thank one of their employees, for the excellent service she provided me last week. Ms. Anstacia helped me to sort an error message and strange behaviour I received from my MySQL without any apparent reason. We have been messaging for about 2 hours (23.12.16) and never she lost patience. Thanks IX!

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    Review from Manfred Leister

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    5 star rating

     By benny johnson Reviewed 14/09/2017

    Wow IX, you are amazing! Thank-you so much for your support! It all looks good to me. Thanks.

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    Review from benny johnson

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    5 star rating

     By Joseph Smalls Reviewed 24/08/2017

    Hello IX Webhosting! You are a genius. I tried cleaning up the website before uploading to the server and I missed all of the website001/. Wow. Thank you so much for finding the solution to my problem. This is why I stay with you guys. This was a simple solution, but you did not make me feel stupid in not finding it myself. So, when others complain because a server may go down for a few hours. I stick with you guys. When I really need your help - BINGO you deliver.
    Thanks again.

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    Review from Joseph Smalls

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    5 star rating

     By Michelle Arjona Reviewed 17/08/2017

    Thank you very much IX for your great customer service skills and excellent provider of products and services. I recommend IX Webhosting to everyone I know

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    Review from Michelle Arjona

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    5 star rating

     By Jessica Boisvert Reviewed 11/08/2017

    The Supervisors of IX Ms. Irina Krylova, helped us immeasurably today when she quickly restored vital functionality to our site and with the utmost professionalism and customer service. Thank you so much for hiring and maintaining such strong support staffers, it is because of professionals like Irina that keep us at IX. Kind regards, The Global Summit of Women

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    Review from Jessica Boisvert

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    3 star rating

     By Matthew Peters Reviewed 27/07/2017

    I also appreciate the level of detail and care/investigation you took in helping me (suggesting articles). that particular dbconnect.php script was an old one and didnt work anyway but I now have my stuff working nicely. Thank you!

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    Review from Matthew Peters

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    4 star rating

     By Bob Kelly Reviewed 20/07/2017

    Alice Khramova was so patient with me and took me step by step through my problem. Alice may you never change. Your support was superb.

    I now know a few new things that will help me observe fair use policy better. Once again, i loved it. I thought of changing my hosting but now, with IX till there will be no more websites to be hosted. Thanks!!!!!

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    Review from Bob Kelly

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    4 star rating

     By Bill Teale Reviewed 17/07/2017

    IX have a great team there, and I am the very first to acknowledge that in 99% of the case I contact tech support it is because I have screwed up somewhere, sometimes really silly errors. I appreciate their patience and professionalism!

    Bill

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    Review from Bill Teale

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    5 star rating

     By Dmitriy Movchan Reviewed 06/07/2017

    The whole IX team are AWESOME... I use their chat support at least 4-5 times a year. Sometimes it`s just a very simple question I need an answer to ASAP... Sometimes its one of those doubt@ss questions that a non-techie asks to prove their level of stupid...

    But regardless of the help I need, IX team has never once let me down, nor made me feel foolish for asking a stupid question, or sent me away without an answer or solution. Considering that I work from New Zealand, it must be some ungodly hour in your support center when I do need support.

    So great job to all, you`re all AWESOME IX

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    Review from Dmitriy Movchan

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    5 star rating

     By Mansour Alghadi Reviewed 29/06/2017

    I want to thank Mr. Sergey Siver for his great support and he was one of the best technical operators who helped me in my wordpress deployment. He has put much effort to get problems resolved.

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    Review from Mansour Alghadi

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    1 star rating

     By Dan Antebi Reviewed 22/06/2017

    Poor service. It`s all ok while it works. Once you need a technical support they take their time and reply with ``canned answers``.

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    Review from Dan Antebi

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    5 star rating

     By Dennis Fox Reviewed 16/06/2017

    As usual, IX is professional. Thanks for making my life a little easier.

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    Review from Dennis Fox

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    5 star rating

     By Eugene Trewyn Reviewed 09/06/2017

    THANK YOU IX Team! I really try and manage things as much as possible from my end, but you and the rest of the tech team have been outstanding anytime I have needed assistance with issues. I recommend ixwebhosting often to others! I wanted to let you know I do appreciate the assistance!

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    Review from Eugene Trewyn

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    5 star rating

     By Bahadur Singh Sekhon Reviewed 26/05/2017

    Excellent service same as I received many years ago when I signed up. Fair play to you guys you are doing great job. well done.

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    Review from Bahadur Singh Sekhon

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    5 star rating

     By Michael Gramling Reviewed 12/05/2017

    The employee Dmitriy Shevtsov helped me today with my website that was currently down. He was very efficient in working on my files and having my website load back up again. There is also a security concern with my site and he was helpful by creating an additional ticket for me to have my site look at. Thanks IX!

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    Review from Michael Gramling

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    5 star rating

     By Mohamed Nawareg Reviewed 28/04/2017

    I appreciate IX service very much, specially their customer support. They really are the best. I would like to thank ixwebhosting for that and I want to recommend their service for all people.

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    Review from Mohamed Nawareg

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    5 star rating

     By Anne Mills Reviewed 06/04/2017

    Great customer care service and thank you Anastacia for all your help today. And I really appreciate your summary email here as well - great to reference too. I must say your level of knowledge in fixing our problems - as well as support/attitude while going thru the process was refreshing and amazing.

    Will follow the steps once we move the site to the domain level - and fingers crossed all will go well. Thank you very much again

    -Anne

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    Review from Anne Mills

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    4 star rating

     By Herschal Hill Reviewed 24/03/2017

    Now that they all have recovered from the relaxing rest they had last week, I want to thank IX for their hard work to get us back up. I especially want to complement those who were on the firing line dealing with irate customers. You handled it with great professionalism, I would like to have heard what wan`t said, or maybe not. I do hope things were learned to prevent this from happening again but, my thanks to all of you.

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    Review from Herschal Hill

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    5 star rating

     By Chuck Ward Reviewed 14/03/2017

    Kirill Pratsko has provided me with exceptional service. I have been struggling with an email host transfer issue since Tuesday of this past week. I believe he has solved my problem. The chat was very positive and helpful. Kirill is a great represent for IX: Patient, knowledgeable, helpful, and considerate. Great customer service. Sincerely, Chuck Ward!

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    Review from Chuck Ward

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    5 star rating

     By Michael Rodriguez Reviewed 23/02/2017

    Great service with their rep, they were able to help me figure out the problem and work with me until I had it up. I appreciate the great support from IXWebHosting!

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    Review from Michael Rodriguez

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    5 star rating

     By Garret Corbett Reviewed 17/02/2017

    I just wanted to say that I recieved excellent customer support from Artem Matvienko and my problem was solved quickly and without any issues. Thank you IX for all of the help!

    I have been with IXHosting for about 2 years now I believe. For some reason I am always managing to mess things up and IX guys are always there to quickly help me in any way that I need. I have worked with clients who have bluehost and godaddy before and I assure, THIS IS NOT THE CASE WITH THEM! guys are extremely exceptional with their customer support and I like to do all that I can to show how much I appreciate their help. I am a web developer and my main website is corbettwebproductions.com. Thank you ixwebhosting again for all of the help! You, Artem, and the rest of the staff at IXwebhosting is the reason why I stay and why I will always recommend you guys to anyone else who is interested in web development!

    -Garret

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    Review from Garret Corbett

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    4 star rating

     By Hunter Miller Reviewed 25/01/2017

    Just wanted to say IX that you guys are awesome and thank you! I appreciate you guys pushing back the charge date and working with me on my last payment! Thanks for being flexible and awesome!

    -Hunter :)

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    Review from Hunter Miller

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    5 star rating

     By yu zhu Reviewed 14/12/2016

    Very good, their fantastic service, always as I did and I do, I recomend IX Webhosting to all my friends and acquantances

    It is my very pleasure since I have their both hosting itself and the staff`s professional and patient service, remarkablely, for a long time, and I will be their loyal customer. And in fact I have recommended my friends to use IX hosting.

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    Review from yu zhu

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    5 star rating

     By J P Cook Reviewed 07/12/2016

    When you said, ``I am with you, take your time`` I about lost it. Any time I work to solve the mysteries of the web/internet it is stressful. When I saw, ``I am with you`` I had a sense that I really do have your help. So many companies dial back their customer support to the point that you`d be lucky to get an answer within 45 min. And then it`s the wrong answer. I`ve noticed that the customer support from IX is really very good by any standard. An your support, Anastacia, was the all time best. You made me feel safe. Thank you

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    Review from J P Cook

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    5 star rating

     By Mark Lee Reviewed 24/11/2016

    I really got the good news, and thanks to Sergey who spent hours on helping me with solving the problem. Great thanks to Greater advanced support specialist Sergey. He is really a great help to customers like me. IXwebhosting.com can think of a way to give a raise to the staff like Sergey

    I will recommend more people I meet to use your company`s service and products

    Thanks

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    Review from Mark Lee

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    4 star rating

     By Rachel Ecker Reviewed 20/10/2016

    ``Awesome customer service and I cont, to be very happy with this company``

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    Review from Rachel Ecker

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    4 star rating

     By William Brooks Reviewed 14/10/2016

    very helpful. Eventually successful. However, I claim the information posted on their web tutorial is incorrect. What Kirill sent me did work.

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    Review from William Brooks

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    5 star rating

     By Gaynor McCartney Reviewed 22/09/2016

    Great help from IX Webhosting. Kyrill had a lot of patience finding out what i wanted and answered clearly. Thank you IX

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    Review from Gaynor McCartney

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    5 star rating

     By Nassim Jhangir Reviewed 08/09/2016

    ``I would like to say thanks to IXWebhosting for very quick help and amazing support. They are the best and the most wonderful team



    “I never had this super response, & positive aggressive strategy to help customer services, let me tell you I have been customer for many hosting companies, none is best as IX team. I have browsed their different pages, and got the whole idea what is going on, example who is watching me or page trace & ready for help at each page of your website, from regular pages to “hosting panel”. I am still surprised how they made all this possible to helping thousands of customers. Yes I would love to hear from IX about this possibility.”

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    Review from Nassim Jhangir

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    5 star rating

     By mike harmon Reviewed 26/08/2016

    ``Anastacia is a great help. All of the people from IX are very highly trained and knowledgable.

    You are free to say anything you want about your service that is good and I will swear to it! IXWebhosting is the only reason I am on the web today. Most people are like me and do not
    have money to do all the things it takes to thrive online. We barely manage to get the basics
    done. And there are always new programs and add ons that make our sites more attractive or
    secure or whatever. And all I have ever had to do is ask what am I doing wrong and it is fixed! I
    do not know how they can offer the help they do for the prices they charge.... AND PLEASE do
    not raise them either :)
    Mike
    PS I do feel guilty as I do not have a link advertising for IXwebhosting. I will add to my link pages but would be nice to have the code and icon for the main pages.``

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    Review from mike harmon

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